🚚 Shipping & Returns
At Tail Trendz, our goal is to deliver happiness — safely and quickly — to you and your pet.
📦 Shipping Information
Where do we ship?
We proudly ship worldwide, including the UK, Europe, USA, Canada, and Australia.
Processing Time:
All orders are processed within 1–3 business days.
Estimated Delivery Times:
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🇬🇧 UK: 5–10 business days
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🇪🇺 Europe: 6–12 business days
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🇺🇸 USA & Canada: 7–12 business days
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🌍 Other Countries: 8–15 business days
Note: These are average estimates. Shipping times may vary slightly due to high demand, customs delays, or remote locations.
Tracking:
Once your order is shipped, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
🔁 Returns & Refunds
We want you (and your pet!) to love every purchase. If you're not completely satisfied, we’re here to help.
Return Window:
You can request a return or refund within 30 days of receiving your order.
Eligible Items:
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Must be unused, in original packaging, and in the same condition received
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Personalized or final sale items are non-returnable unless defective
To Request a Return:
Please email our support team at support@
Tail Trendz.co.uk with:
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Your order number
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A brief explanation of the issue
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Photos if the item is damaged or incorrect
Refunds:
Once we’ve received and inspected your return, we’ll notify you and issue a refund to your original payment method. It may take 5–10 business days for the refund to appear on your statement.
Shipping Costs:
We cover return shipping only if the item is defective or wrong. In other cases, return shipping is the buyer’s responsibility.
💬 Questions?
We’re happy to help! Reach out to us anytime via our Contact Us page.
Thanks for shopping with Paw Joy — where tails wag, purrs thrive, and customer care is always top dog. 🐾